Engineering reliability, with industry context.

Site Reliability Engineer II

Owned production reliability for Kubernetes microservices on AKS, GitLab CI/CD pipelines, and Linux-based operational automation — and built an LLM-powered incident-triage service that turns logs and telemetry into actionable recommendations for on-call engineers.

• Built a Python/FastAPI incident-triage service that feeds Kubernetes logs, deployment configuration, and incident context to an LLM endpoint to generate troubleshooting recommendations for on-call engineers.
• Engineered LLM output guardrails: Pydantic schemas validate structured responses before they reach engineers, and recommendations are checked against live telemetry before being codified as runbook procedures.
• Owned production reliability for Kubernetes microservices on AKS using Helm; tuned CPU/memory requests and limits, liveness/readiness probes, HPA autoscaling, deployment strategies, pod scheduling, and ephemeral-storage limits to improve stability and reduce infrastructure waste.

• Owned on-call root-cause analysis for production AKS incidents, tracing failures across pod, node, storage, and network layers — including CrashLoopBackOff, ImagePullBackOff, OOMKilled pods, failed readiness probes, storage pressure, node resource exhaustion, and service discovery — using kubectl, Grafana, journalctl, tcpdump, and Linux performance commands.
• Built GitLab CI/CD pipelines using Python, Bash, YAML, and Docker with secrets handling, approval gates, smoke tests, pre-deployment checks, rollback stages, and environment promotion to reduce failed deployments and production impact.
• Automated Linux and Kubernetes health checks, remediation, patching, environment provisioning, and configuration templates using Python, Bash, Ansible, systemd, and cron to reduce drift and manual toil.
• Diagnosed NGINX/Ingress routing, DNS resolution, TLS certificates, and Azure networking issues affecting service connectivity.
• Collaborated with development, platform, security, and cloud infrastructure teams to troubleshoot CI/CD failures, Kubernetes platform issues, networking dependencies, access/RBAC problems, and service reliability risks.

Azure Cloud Solution Engineer

Led enterprise Azure modernization and migration engagements for Fortune 500 customers while troubleshooting production workloads across App Service, Functions, Container Apps, and AKS — backed by Python/Azure SDK diagnostic tooling and Azure OpenAI-powered investigation workflows.

• Developed a Python diagnostic assistant that runs KQL queries through Azure SDKs and passes the results to Azure OpenAI to generate diagnostic summaries and recommended investigation steps.
• Built Python/Azure SDK utilities to detect deployment failures, evaluate application health, investigate network connectivity, and analyze recurring diagnostic patterns, improving detection and triage of deployment, networking, and configuration issues across Linux-based Azure environments.
• Led App Service Environment v2-to-v3 migrations and resolved deployment, networking, and SSL/TLS issues for enterprise and Fortune 500 customers including AT&T, GM, Coca-Cola, and Walmart.

Software Engineer

Worked on software engineering, internal tooling, backend optimization, code quality automation, SQL Server improvements, API testing, and cloud integration support for advertising technology systems.

• Developed a Code Analyzer to identify bugs, enforce coding standards, and improve code quality before deployment.
• Built internal tooling that supported quality improvements across 8 teams and impacted 100+ users.
• Designed and optimized C#/.NET applications for Koddi's Demand product, improving maintainability and application performance.

Web Developer

Developed, maintained, and optimized university web platforms across CMS migration, web accessibility, analytics tracking, authentication, PHP development, API optimization, and site performance.

• Developed and maintained web pages for UNT Online using Drupal CMS, OMNI CMS, HTML, CSS, JavaScript, and PHP.
• Delivered full-stack web updates for university digital platforms serving students, faculty, and online education users.
• Supported the transition of departmental web properties from Drupal 8 to OMNI CMS.

Software Engineer Intern

Worked on full-stack application development for an NFT marketplace and social media platform. Built frontend and backend features, integrated application components, supported wallet functionality, and contributed to testing automation.

• Developed frontend and backend features for an online NFT marketplace using JavaScript, Python, React, Node.js, and MongoDB.
• Built social media platform functionality for the Opal website.
• Integrated frontend and backend application components to improve performance, usability, and overall user experience.

Paycom Technology Program

Completed a hands-on technical program focused on enterprise software engineering, application security, DevOps, mobile development, backend development, frontend development, and database fundamentals.

• Completed structured technical training across PHP, React, C#, SQL, DevOps, mobile development, and application security.
• Strengthened understanding of secure software development and enterprise engineering practices.
• Built foundational experience across frontend, backend, databases, deployment workflows, and DevOps concepts.

Network Security Specialist

Supported network operations, incident documentation, ticket management, NOC escalation reduction, field engineer support, and operational process improvement for university network environments.

• Created detailed documentation for network incidents, support workflows, and technical events.
• Created and managed 500+ ServiceNow tickets to track batch issues, network incidents, and operational requests.
• Helped minimize NOC escalations by documenting issue details and supporting first-level troubleshooting.