Engineering reliability, with industry context.

Site Reliability Engineer II

Owned deployment automation, Kubernetes workload reliability, GitLab CI/CD workflows, rollback safety, and Linux-based operational automation for internal application environments. Focused on improving release consistency, reducing manual deployment effort, and strengthening production reliability.

• Supported production reliability for Kubernetes-based microservices running on Linux infrastructure, working across AKS, Helm, GitLab CI/CD, Docker, NGINX/Ingress, Azure networking, DNS, TLS, and container runtime issues.
• Optimized Kubernetes workloads by tuning Helm charts, CPU/memory requests and limits, liveness/readiness probes, HPA autoscaling, deployment strategies, pod scheduling, and ephemeral storage usage to improve stability and reduce infrastructure waste.
• Built and maintained GitLab CI/CD pipelines using YAML, Bash, Python, Docker, artifact promotion, rollback stages, environment variables, secrets, and deployment approvals for repeatable application releases.

• Diagnosed production incidents involving CrashLoopBackOff, ImagePullBackOff, OOMKilled pods, failed readiness probes, storage pressure, node resource exhaustion, service discovery failures, ingress routing, DNS resolution, SSL/TLS certificates, and Azure infrastructure dependencies.
• Developed Python and Bash automation for log cleanup, health checks, service restarts, pod remediation, deployment validation, patching workflows, certificate checks, and operational runbooks to reduce manual toil.
• Automated Linux server configuration and environment provisioning using Ansible, shell scripting, systemd, cron, SSH, package management, file permissions, and configuration templates to reduce drift across environments.
• Used observability and troubleshooting tools including Grafana, Prometheus-style metrics, application logs, Kubernetes events, kubectl, journalctl, systemctl, curl, tcpdump, nslookup, and Linux performance commands to investigate availability and latency issues.
• Participated in on-call incident response, triage, RCA, post-incident reviews, alert tuning, and reliability improvements for high-availability internal applications and distributed services.
• Improved deployment safety by implementing pre-deployment checks, smoke tests, rollback workflows, release gates, and pipeline validation to reduce failed deployments and production impact.
• Collaborated with development, platform, security, and cloud infrastructure teams to troubleshoot CI/CD failures, Kubernetes platform issues, networking dependencies, access/RBAC problems, and service reliability risks.

Azure Cloud Solution Engineer

Delivered enterprise-level Azure cloud architecture guidance, troubleshooting, DevOps automation, infrastructure security, and reliability improvements for large-scale customers. Worked across networking, application hosting, containers, CI/CD, Linux, security, and infrastructure automation.

• Led Azure migration projects, including App Service Environment ASE v2 to ASE v3 transitions for enterprise customers.
• Troubleshot complex production issues involving DNS, SSL/TLS, virtual networking, private endpoints, routing, deployment failures, application downtime, and platform misconfigurations.
• Advised Fortune 500 customers including AT&T, GM, Coca-Cola, and Walmart on Azure best practices, reliability, deployment strategy, and troubleshooting.

Software Engineer

Worked on software engineering, internal tooling, backend optimization, code quality automation, SQL Server improvements, API testing, and cloud integration support for advertising technology systems.

• Developed a Code Analyzer to identify bugs, enforce coding standards, and improve code quality before deployment.
• Built internal tooling that supported quality improvements across 8 teams and impacted 100+ users.
• Designed and optimized C#/.NET applications for Koddi's Demand product, improving maintainability and application performance.

Web Developer

Developed, maintained, and optimized university web platforms across CMS migration, web accessibility, analytics tracking, authentication, PHP development, API optimization, and site performance.

• Developed and maintained web pages for UNT Online using Drupal CMS, OMNI CMS, HTML, CSS, JavaScript, and PHP.
• Delivered full-stack web updates for university digital platforms serving students, faculty, and online education users.
• Supported the transition of departmental web properties from Drupal 8 to OMNI CMS.

Software Engineer Intern

Worked on full-stack application development for an NFT marketplace and social media platform. Built frontend and backend features, integrated application components, supported wallet functionality, and contributed to testing automation.

• Developed frontend and backend features for an online NFT marketplace using JavaScript, Python, React, Node.js, and MongoDB.
• Built social media platform functionality for the Opal website.
• Integrated frontend and backend application components to improve performance, usability, and overall user experience.

Paycom Technology Program

Completed a hands-on technical program focused on enterprise software engineering, application security, DevOps, mobile development, backend development, frontend development, and database fundamentals.

• Completed structured technical training across PHP, React, C#, SQL, DevOps, mobile development, and application security.
• Strengthened understanding of secure software development and enterprise engineering practices.
• Built foundational experience across frontend, backend, databases, deployment workflows, and DevOps concepts.

Network Security Specialist

Supported network operations, incident documentation, ticket management, NOC escalation reduction, field engineer support, and operational process improvement for university network environments.

• Created detailed documentation for network incidents, support workflows, and technical events.
• Created and managed 500+ ServiceNow tickets to track batch issues, network incidents, and operational requests.
• Helped minimize NOC escalations by documenting issue details and supporting first-level troubleshooting.